Serve atOnce Device Manager plays a key role in in managing the customer experience. For your business, it enables automated configuration of device and services settings for immediate service take-up. For your customer care department, the benefits include remote access to troubleshoot and solve device issues. Your customers benefit from fast access to new services, important functions for data security, and an excellent mobile broadband experience.
In today’s market, the number of devices, applications and configuration options is growing sharply. The device has become the crucial touchpoint for your customers and the cornerstone of a superior mobile broadband experience. With our Serve atOnce Device Manager, you can ensure a smooth configuration of devices and services to enable an excellent experience, differentiate and stay competitive in this rapidly changing business environment.
Service atOnce Device Manager ensures seamless service take-up and enables effective customer care for communications services (including business/enterprise services) and co-branded partner services.
It provides in-depth insight on device performance to improve business decisions and enables data security with advanced functions such as backup and restore, lock and wipe or application management and other enterprise features, to support end-user generated content and high volume data services.
Business benefits
- Customer care savings from a 20% reduction in calls to customer care shortly after deployment, payback on their investment in under 3 months and 270 k€ in annual savings by reducing the number of customer care calls related to incorrect settings (APAC CSP).
- Reduced OPEX with a simplified solution (no additional HW) and automated processes effectively integrated into the network and business processes (European CSP)
- 70% decrease in data connection failures, increase in data usage for customers using non-CSP variant devices (European CSP)
- Increase in active GPRS data subscriber base from 1.1 million to 7 million (CSP in India)
Why Nokia Siemens Networks?
We are the leaders in device management with nearly 20% market share (Analysys Mason report Dec 2010).
Carrier-class device management solutions in 70+ deployments worldwide, including large multi-region or multi-national projects that serve 750+ million subscribers, give us broad experience and deep expertise.
Our unique flexibility and functionality across multiple platforms, our size and strategic focus to provide scale and continuity, our best-in-class multivendor device support and our in-house network experience to minimize project risk for demanding network integration projects all make us the ideal choice for your automated configuration needs.
Contact us to find out how to manage your customers’ devices with Serve atOnce Device Manager.
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